Troubleshooting & Support

If you encounter any issues while using Canebee Connect, follow these troubleshooting steps to resolve common problems or contact support for further assistance.

Common Issues & Solutions

• Login Issues – Ensure you are using the correct credentials. Reset your password if needed.

  
  

• Slow Loading  – Close the app and clear the cache .Try using the app now.

  
  

• Contacts Not Syncing  – Check if sync permissions are enabled in your device settings.Manually refresh the contact list in the app.

  
  

• NFC Card Not Working – Check if NFC is enabled on your device and ensure the card is properly activated.

  
  

• Reminder or Notification Not Triggering – Verify that app notifications are enabled in your device settings. Also check if the reminder is set for the correct date and time.

  
  

• AI Assistance Not Working – Confirm that you have entered sufficient input for AI processing.Try restarting the app and attempting again.

  
  

Contacting Support : 

• Help Center – Visit the Canebee Help Center for FAQs and app guidance .

• Email Support – Send a detailed query to the support team via email : support@canebee.com